Frequently Asked Questions (FAQ)

Q: How can funds be withdrawn directly from my account?

Only with your authorization via your electronic signature. No one can deduct money from your account automatically unless you specifically authorize it.

Q: Are electronic gifts / payments risky?

No. An electronic gift / payment is safer than writing a check, and it can't be lost, stolen or destroyed in the mail. All Electronic Fund Transfer (EFT) transactions are governed by strict national rules and guidelines. Over four billion EFT transactions are processed annually in the United States.

Q: If I don't write checks, how do I keep my checkbook balance straight?

Your gift / payment is made on a pre-established day, so you can deduct it from your check record then.

Q: How can I keep a record of the amount I have paid?

Your bank statement will include an itemized list of automatic payments given from your account.

Q: What is recurring payment?

Recurring payment is a process that allows your gifts / payments to be automatically withdrawn from a checking / savings account, or accepted credit / debit card. You set it up online and the amount that you choose to pay will be automatically deducted from the account you've indicated. You will be automatically emailed a notice that the recurring payment will occur on the next banking day and sent a receipt after each recurring payment is made.

Q: Why would I want to use recurring payment?

Recurring payment saves busy people time. It eliminates the need to make a manual payment each time; the gifts / payments are made automatically and on time, on your behalf.

Q: Do I get a receipt when I use single payment or recurring payment?

An email confirmation is sent each time a single payment or recurring payment is made.

Q: What if I change banks or accounts or want to change the amount of my gift / payment?

You can change your giving choices at any time through the "Recurring Payment" page accessed thru the "Recurring Payment" option from the "PAYMENT" menu. Simply click on the link - Edit or Delete your recurring donation - then edit the amount and save your changes.

Q: How do I turn on / off my recurring payment?

You may set up recurring payment after you have access to the Online Payment System. Simply log into the Online Payment System, select “Recurring Payment” option from the "PAYMENT" menu. You will be provided with all the options you need to set it up (Add New), change it later (Edit), and/or turn it off (Delete).

Q: When is the money taken from my checking account?

Typically, the checking or savings draft will clear your own bank account on the next banking day.

Q: Is there any charge to me from my bank to give online?

No. Electronic funds transfers carry no bank fees.

Q: Who do I talk to if I have more questions?

Please call the church office at 734-663-9376 with any other questions you may have.