Frequently Asked Questions (FAQ)

Q: What kind of payments can I make electronically?

You may make any payment that you would otherwise pay to the church by check, except for the Providence Presbyterian Preschool.  This includes your regular general fund offering, designated gifts to any of our ministries, special appeals, capital campaigns, and mission trip payments.  Preschool payments should be made directly to the Preschool.

   

Q: What if I’m giving for something that isn’t listed as a contribution choice?

If your payment is for something other than one of the choices listed, please select “Other” and specify what the payment is for in the “Your notes” box.

Q: How can funds be withdrawn directly from my account?
Only with your authorization by completing the contribution pages.  No one can deduct money from your account automatically unless you specifically authorize it.

Q: Are electronic contributions risky?
No. An electronic contribution is safer than writing a check, and it can't be lost, stolen or destroyed in the mail. All Electronic Fund Transfer (EFT) transactions are governed by strict national rules and guidelines. Over four billion EFT transactions are processed annually in the United States.

Q: On what date will the contribution be made?
On the signup screens, you can specify whether you want your contribution made one time, weekly, or monthly. One time contributions are immediate. Weekly contributions will occur every Monday. You may choose to have monthly contributions made on the 1st or 15th of each month.

Q: When is the money taken from my account?
Typically, the checking or savings draft will clear your own bank account on the next banking day following the contribution date that you specify. When the date you have selected falls on a weekend or holiday, the transaction will occur on the next banking day.

Q: Is there any charge to me from my bank to give online?
No. Electronic funds transfers carry no bank fees.

Q: Can I try out the service by giving one time?
Yes. You may try Online Giving by selecting "Make a Single Contribution" in the login page or once you login in you may select "Single Contribution" from the “Contribution” menu. You will see how easy and efficient the process really is.

Q: If I don't write checks, how do I keep my checkbook balance straight?
Your contribution is made on a pre-established day, so you can deduct it from your check record then.

Q: How can I keep a record of the amount I have contributed?
Your bank statement will include itemized withdrawals for gifts given from your account. We will continue to provide you with a quarterly personal giving statement for your tax records.

Q: What is recurring payment?
Recurring payment is a process that allows you to make contributions automatically from a checking or savings account. You set it up online and the amount that you want to pay will be automatically deducted from the account you’ve indicated. You will be emailed a reminder notice on the date that the recurring payment occurs.

Q: Why would I want to use recurring payment?
Recurring payment saves busy people time and money. It eliminates the need to make a manual payment each time you want to make a contribution, because the payments are made automatically and on time, on your behalf.

Q: Do I get a receipt when I use single payment or recurring payment?
An email confirmation is sent each time a single payment or recurring payment is made.

Q: What if I change banks or accounts or want to change the amount of my contribution?
You can change your giving choices at any time through the "Recurring Contribution " option accessed from the "Contribution" menu.  You can change you bank account information at any time through the “My Accounts” option accessed from the “My Info” menu.  Simply click on the link – “Edit” or “Delete” - then edit your choices and save your changes.

Q: How do I turn on/off my recurring payment?
You may set up recurring payment after you have access to the Online Payment System. Simply log into the Online Payment System, select “Recurring Contribution” option from the "Contribution" menu. You will be provided with all the options you need to set it up (Add New), change it later (Edit), and/or turn it off (Delete).

Q: How do I participate in the weekly offering if my contribution is automatically deducted from my bank account?
If you wish, you can write "I'm giving online" on the giving envelope and place it in the offering basket, but it is not necessary.

Q: Who do I talk to if I have more questions?
Please email Linda Tincherat linda@ppc1767.org or call her at (704) 846-1079. She will be glad to answer any other questions you may have.