Q: Do I have to pay my ASEP fees using Unity FI Solutions?
Yes. The only payment option is electronic check and credit/debit cards. Set up your profile to begin the process. If you have a profile for electronic checks, you will need to set up another profile to make credit/debit card payments.
Q: Do I have to have an email address to use Unity FI Solutions?
Yes. You must have an email account to pay using Unity FI Solutions. (Free host sites are
Google or Yahoo)
Q: How can funds be withdrawn directly from my account?
Only with your authorization via your electronic signature. No one can deduct money
from your account automatically unless you specifically authorize it.
Q: Are electronic contributions risky?
No. An electronic contribution is safer than writing a check, and it can't be lost,
stolen or destroyed in the mail. All Electronic Fund Transfer (EFT) transactions
are governed by strict national rules and guidelines. Over four billion EFT transactions
are processed annually in the United States.
Q: Can I pay any time during the week?
Yes. You can make an online payment anytime during the week, but the ASEP policy
states that payments made after 6:00 PM on Monday, or the first day of the week,
will be subject to a late fee. For further questions please refer to our fee payments
and penalties’ link.
Q: Can I try out the service by giving one time?
Yes. You may try Online Giving by selecting "Make a Single Payment" from the login
page or once you login you may select "Single Payment" from the "PAYMENT" menu.
You will see how easy and efficient the process really is.
Q: What is a Recurring Payment?
Recurring Payment is a process that you set up and cancel which allows your payments to be automatically withdrawn from a checking/savings account or credit card. You set it up online and the amount that you specify will be automatically be deducted from the account you’ve indicated.
Q: How do I cancel a recurring payment?
The recurring payment is located under the Payment tab, select recurring payment and click delete to cancel it.
Q: Why would I want to use recurring payments?
Recurring payments save busy people time and money. It eliminates the need to make
a manual payment each time, the payments are made automatically and on time, on
your behalf. By using the recurring payment method you will be able to track your
transaction history.
Q: When would this recurring payment be taken from my account?
Allow 3 days for your recurring payments to occur. Keep that in mind when setting up the deduction from your account.
Q: Do I get a receipt when I use single payment or recurring payment?
An email confirmation is sent each time a single payment or recurring payment is
made. You can print and save these receipts for tax purposes.
Q: How can I be sure that I have made the payment for the proper amount?
Ask your Site Coordinator. Your Site Coordinator has access to your payment history
and keeps a running balance of all your payments.
Q: ACH Payment Blocked:
"Contact Unity FI if payment was already made for the Invalid Account or NSF payment."?
Your ACH payment is being blocked due to a return check transaction (See Returned Checks) identified
for the routing and account number used. If you have already settled the returned transaction, then
you can contact Unity FI Solutions customer service at
customerservice@unityfisolutions.com to request
your account information to be unblocked for further use. If you are unsure, contact customer service
to identify what stage of collection your unpaid balance is in to determine if the account can be
unblocked at the time of inquiry.
Q: Returned Checks:
Unity FI Solutions will present your electronic check to the bank for payment up to a total
of 3 times before turning it over to a collection agency. If sufficient funds are not available to
cover the initial electronic check transaction, two additional re-attempts will be tried. If
funds are still not available after three attempts, the item is considered Fatal and will be
turned over to an agency for collection. By presenting your check, you authorize us to draw
from your account, the amount of the unpaid check, return fee(s) and any electronic funds
transfer(s) costs. If your payment is currently being blocked, you may have a Returned Check.
See FAQ Section: 'ACH Payment Blocked: …' for more information.